Terms and Conditions
[BETWEEN AGENT(S) AND THE GOVERNMENT AGENCIES & CORPORATE BODIES]
Terms and Conditions
Terms and Conditions below must be read before using this site. The usage of this site indicates acceptance of the terms and conditions below.
This site is managed by Lintas Travel Services (M) Sdn Bhd KKKP 1743 (hereinafter referred to as “the Travel Agency.”) By accessing and/or use of this site, you as a Client subscribing to the Travel Agency’s B2G Platform (“Client” and “You” will be interpreted accordingly), hereby acknowledge that you have read and understood, and agree to the terms and conditions set out below.
Please note that the Travel Agency may change, modify, add and delete these Terms at any time without prior notice. It shall be your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand the terms and conditions applicable to the Travel Agency.
1. SCOPE OF OUR SERVICES
1.1 The Travel Agency grants the Client the rights to (hereinafter defined as “Travel Agency’s B2G Platform”). The Client is entitled to book flight and hotel accommodation services which are offered in the Travel Agency’s B2G Platform on its own and on behalf of its employees.
1.2 The Travel Agency provides the Client:
- Access to the database of flights and hotels through the Travel Agency’s B2G Platform;
- A Platform for reservations of flights and hotels;
- A Platform to maintain roles and permissions of users and travelers;
- Information relating to transactions, past activities and deposit and its balance; and
- Online payment facilities.
2. ACCESS TO THE TRAVEL AGENCY’S B2G PLATFORM
2.1 The Client is responsible to keep the logins and passwords in a secured way and change the passwords regularly (advisable once per two months). The Client is required to use strong, secure and random passwords. The Client remains financially liable for all transactions and/or reservations made in the Travel Agency’s B2G Platform with its logins and passwords.
3. RESERVATIONS, CANCELLATIONS
3.1 Reservations: Reservations of flight and hotel accommodation services by the Client under this site can be made in the following ways:
3.1.1 Reservations and purchase of flights and hotel accommodations services made by the Travel Agency by way of upfront deposit (wallet system)
- The Client shall be required to place any sufficient amount of deposit with the Travel Agency’ designated bank account according to the applicable standard rules and regulations.
- The ringgit amount of flights and/or hotel accommodations services purchased will only be deducted upon issuance of the request by the Client to the Travel Agency. This balance must be deducted in order to receive the airline ticket(s) and/or confirmation in relation to the successful purchase of the product or service(s).
- The Travel Agency will then issue electronic airlines ticket(s) and/or confirmation in relation to the purchase of the hotel service(s) and upload such into this site. The Client will receive an Invoice and E-Ticket or Hotel Voucher via email. The same is retrievable within the Travel Agency’s B2G Platform.
3.2.1 In case of cancellations of online flight and hotel reservations, Client, the Client is entirely responsible for making cancellations of reservations online in the Travel Agency’s B2G Platform.
3.2.2 The Client further agrees that the Client shall be strictly bound by all terms and conditions imposed by the airlines specifically in relation to any case of cancellations of reservations online in the Travel Agency B2G Platform, i.e airlines fare rules.
3.2.3 The Client shall be bound by the cancellation policy applied by the airlines (“hereinafter defined as the “Penalties”), if applicable.
3.2.4 Pursuant to clause 3.2.3, the Client shall be aware of the supplier’s cancellation policy including the airlines’ fare rules before proceeding with any reservations and purchase of flights and hotel accommodation services.
3.2.5 If a cancellation is not made within the terms of the Penalties, the cancellation penalty shall be the full amount of the flights and/or hotel accommodations services purchased unless specified prior to the booking confirmation.
3.3.1 This clause applies in the event that the cancellation as stipulated in Clause 3.2 is made and subsequently a refund is requested by the Client.
3.3.2 Pursuant to Clause 3.2.3 above, the Client agrees that the Client shall also be bound by the refund policy applied by the airlines (“hereinafter defined as the “Refund Policy”), if applicable.
3.3.3 The Client acknowledges that if a refund is applicable in a particular case, the Travel Agency will proceed to process the said refund within seven (7) business days or an extended period, if required.
3.3.4 The Travel Agency will proceed with the refund payment to the Client within fourteen (14) business days upon receipt of confirmation from the respective airlines, that such refund is approved.
4. PAYMENT TERMS AND PROCEDURES
4.2.1 Payment online during reservation:
All reservations made should be paid to the Travel Agency by the Client. The Client may have the following payment methods:
- Online by credit card during the reservation; if payment fails, no reservation will be made.
- Online by upfront deposit (wallet system); the balance deposit will be deducted at each transaction.
- Online by FPX method available through payment gateway.
In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such case, the Travel Agency takes no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party. The Travel Agency shall not be obliged to make refunds or repayments to you as a result of such fraud.
The Client hereby agrees that the payment terms are binding terms. If credit is extended and the invoice is not paid within seven (7) days, the Client shall be authorized to send e-mail with the reminders to pay the invoice within three (3) days. If the Travel Agency does not pay the invoice within maximum of seven (7) business days after receipt of the email with the Travel Agency’s invoice and statement, the Client is, even without any specific notice, in default; the consequences are stated in clause 5.1 of the terms and conditions under this site.
4.3 Hotel accommodation services
4.3.1 If the Client cancels hotel accommodation services (cancellation of reservation) booked online through the Travel Agency B2G Platform, the Client should reimburse to the Travel Agency all penalties imposed by third parties (hotels, hotel suppliers, etc.).
4.3.2 In case of no-show of the guest(s), there may be no refund paid to the Client, as stipulated by supplier terms.
4.3.3 If the Client reduces the period of stay in the hotel and reservation is already paid by the Client to the Travel Agency, the Travel Agency will return the Client the amount for the unused period after deducting the penalties and fees of the hotel or hotel supplier.
4.4 Airlines tickets
The service fee for each reissued or changed ticket, (in relation to airlines’ tickets) payable to the Travel Agency may be as follows:-
- Domestic: RM 30 for each ticket
- International: RM 50 for each ticket
4.5 You agree that the Travel Agency reserves the right to invoice the Client for additional charges separately, as soon as such charges become known to the Travel Agency.
5. RESPONSIBILITIES OF THE TRAVEL AGENCY AND THE CLIENT
5.1 In case of non-payment or delay of the payment of the invoice(s) or partly payment of the invoice(s) by the Client, the Travel Agency shall have the rights:
- To impose a fine in the amount of 9% per annum of the outstanding amount for each day of delay;
- Suspend the provision of services until full payment of the invoice(s) will be received;
- To cancel all existing flights and hotel reservations of the Client;
- To demand payment of the penalties/cancellation costs of the cancelled flights and hotel reservations;
5.2 If a hotel or hotel supplier refuses accommodation services to the Client in accordance with a confirmed booking by the system or by the Travel Agency’s reservation (due to the overbooking, congress of group reservations rules, etc.) then the Travel Agency shall aim if possible to offer alternative accommodation within the appropriate parameters. If there is no possibility for alternative accommodation, the Travel Agency shall return the cost of non-rendered services.
6. LIMITATION OF LIABILITY; DISCLAIMERS
6.1 The parties acknowledge that the Travel Agency does not own or control flights, hotels, hotel suppliers and other third parties that provide actual relevant services to the Client and hence the Travel Agency shall not be liable for any shortcomings in the work (i.e. with poor quality services) of these flights, hotels and other third parties that provide the actual content and relevant services. The Client hereby agrees that the Travel Agency shall not be liable for personal injury, illness, property damage or other loss of any nature arising directly or indirectly out of any actions of airlines, hotels, suppliers or other companies or persons providing the actual service reserved through the Travel Agency B2G Platform. The Travel Agency will assist, if necessary, in the resolution of disputes and other conflicts, should they arise, between the airlines, hotels and the Client and / or other third parties that provide actual travel services.
6.2 The Travel Agency shall not be liable for the unauthorized use of the logins and passwords of the Client. The Client shall be obliged to monitor the validity of the access rights of the users of the Travel Agency’s B2G Platform.
6.3 The Client agrees that the Travel Agency shall not be in breach and shall not be liable to the Client due to the Travel Agency’ failure or delay to fulfill any obligations agreed due to Force Majeure events, including but not limited to, flood, fire, strike, war, civil disturbances, non-performance by suppliers or any events which are beyond the control of the Travel Agency.
6.4 The Travel Agency hereby agrees that the Travel Agency will take all possible technical as well as contractual measures to ensure that the data and information provided by the Travel Agency’s B2G Platform to the Client is correct, complete and true. However, the Travel Agency shall not be responsible for any claims arising out of the access to or the usage of the Travel Agency B2G Platform, including without limitation making, changing or cancellation of the reservation; Any inaccuracies or falsification in the displayed information; Any act or failure to act with respect to publication of information; the availability, the functioning or malfunctioning of the internet, or by force majeure or breakdown of data lines between the system server and the system’s interface.
6.5 The Travel Agency acknowledges that the system and the database are the properties of the Travel Agency’s contracted companies and that neither the system, nor database may be copied, downloaded, hyper linked or in any manner used or redistributed in whole or in part except by the Client for the sole purposes of viewing information regarding, and making, changing and canceling reservations at hotels.
7. DEFAULT AND TERMINATION
This Agreement shall terminate upon any of the following events:
- The written mutual agreement of both parties;
- Upon agreement of mutual termination, either party serves a thirty (30) day advance notice of termination to the other party;
- The insolvency of any party, or the placing of its business in the hands of a receiver, trustee, custodian, or administrator, following notice of termination from another party, except in the case that the solvent party may expressly agree to waive (with or without conditions) this termination right.
In the event of termination (including completion of performance), the obligations of the parties shall be as incurred up to the date of termination. The provisions of this Terms and Conditions dealing with confidentiality, representation and warranty, dispute resolution, and such other provisions as are necessary in order to resolve any post termination disputes shall survive termination.
8. DISPUTE RESOLUTION
8.1 The parties agree that they will take all measures to settle disputes and disagreements that may arise out or in connection to this site by negotiations.
8.2 If the parties cannot reach an agreement on the contentious issues related to the fulfillment of the obligations under this site, the disputes shall be settled under the Malaysian law. Each party agrees that the courts of Malaysia shall have the jurisdiction to settle any dispute or claim arising out of or in connection with this site.
9. CONFIDENTIALITY AND PRIVACY
9.1 The parties must undertake to not at any time disclose the confidential information contained in this site including all related business, affairs and any data supplied in connection with this site.
9.2 The obligations of the parties with regards to confidentiality shall not apply to publicly available information.
9.3 The Client shall be required to receive consent from their employees to process personal data of the employees. By sending personal data of the employees to the system and/or creation of profiles, the Client guarantees the availability of such consent. The Client entrusts the Travel Agency and other involved parties, who are required to process personal data for fulfilment of ordered services, processing of personal data. The Client is responsible to the owners of personal data. The Travel Agency and other involved parties shall not be obliged to obtain consent of the personal data owners to process their personal data. The Client shall undertake to unconditionally compensate the Travel Agency with the expenses related to the absence of the consent of the employees to process their personal data.
9.4 The Travel Agency will, with its best abilities, comply with the requirements of the relevant data protection legislation when performing its obligations under the Travel Agency B2G Platform.
10.1 These terms shall constitute the entire agreement and understanding between you and the Travel Agency on the subject matter thereof, and shall supersede all prior agreements whether written or oral, between you and the Travel Agency concerning the subject matter thereof.
10.2 In the event that any provision is determined to be unenforceable or invalid by any court of competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.
10.3 Failure by either party to enforce any provision of these terms at any time shall not be construed as a waiver of each party’s rights to enforce the breach of such provision or any other provision in these terms or as a waiver of any continuing, succeeding or subsequent breach of any provision or other provisions of these terms.
10.4 You may not assign or transfer your rights or obligations under these terms, without the Travel Agency’s prior written consent.
10.5 The Travel Agency reserves the right to amend or repeal the terms (or parts thereof) in the Travel Agency’s sole discretion. The Travel Agency may amend the terms at any time by posting a variation on the site. The latest version of the terms will supersede all previous versions.